The ShoreTel Route Point option is a power configuration tool, generally used to enable third party call control. The route point has some interesting characteristics and this short video explores two of this; the creation of license free mailboxes and the potential of creating a call forwarding solution built entirely of route points!
Video Rating: 5 / 5
Exploring IVR
Exploring IVR
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
ABAnswers
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Login
Question by ikanmls: call centre script?
does anyone have standard template of “IVR script “for phone banking?
template of phone banking script, such as
saluting: ” thank you for calling ABC Company..”
“press 1 for banking transaction..”
or if you guys know any website/link (free) or any information bout that, please tell me.
Learn how to configure a ShoreTel Enteprise Contact Center. This is a very basic configuration guide and will enable you to setup and integrate a small call center. This is part 1 of a complete video trainging availalbe free of charge at www.drvoip.com
Take a look at how to generate an Agent Performance report in the ShoreTel Enteprise Contact Center. This is part one of a three part series on Contact Center reporting and will tell you everything you need to know about accessing, creating new templates and scheduling ACD reports! See the full ShoreTel System Adminsitration Training Vedio libery at www.DrVoIP.com
Learn how to setup an ODBC connector and do a SQL database look up as part of a ShoreTel ECC sample IVR application.
Video Rating: 0 / 5
Learn how to use the Change Call Profile script to manipulate a phone call as it moves through the call center.
