ShoreTel Enterprise Contact Center Reporting – Part 1 Historical Reporting
Feb.04, 2011 in
IVR Scripting
Take a look at how to generate an Agent Performance report in the ShoreTel Enteprise Contact Center. This is part one of a three part series on Contact Center reporting and will tell you everything you need to know about accessing, creating new templates and scheduling ACD reports! See the full ShoreTel System Adminsitration Training Vedio libery at www.DrVoIP.com
Incoming search terms:
- Active directory historical reports
- script shoretel reports
- shoretel acd reports
- shoretel contac center tutorial
- shoretel enterprise contact center
- shoretel powershell scripts
Related posts:
February 4th, 2011 at 4:29 am
Awesome job! I had this official training a couple of years ago and just needed to remember how to do this (it’s not as intuitive as one may think). However, I rated this video a 5 out of 5. Great job! I’ll be sure to pass this around at my job and recommend it. Keep up the good work.